Frequently Asked Questions
Find detailed answers to common questions about our cold chain logistics operations, temperature-controlled transport, and dedicated support services for pharmaceutical, food, and chemical industries.
General Inquiries
What services does CAG Logistic Solutions provide?
We specialize in premium cold chain logistics, offering end-to-end temperature-controlled transport, pharmaceutical distribution (GDP compliant), and last-mile delivery solutions across Saudi Arabia.
Which regions do you cover?
Our network covers all major cities and hubs within the Kingdom of Saudi Arabia, ensuring seamless cold chain connectivity between manufacturing sites, warehouses, and end-delivery points.
What are your standard response times for inquiries?
For general inquiries and quote requests, our dedicated support team typically responds within 2-4 business hours. Urgent operational support is available 24/7 for active shipments.
How does CAG align with Vision 2030?
We actively contribute to Saudi Vision 2030 by investing in technology-driven logistics infrastructure, promoting sustainable transport practices, and supporting the local pharmaceutical and food security supply chains.
Can I request a customized logistics plan?
Absolutely. We specialize in bespoke B2B solutions. Our experts work closely with you to design a supply chain strategy that meets your specific temperature requirements, volume, and delivery timelines.
Cold Chain & Compliance
How is temperature maintained during long-haul transport?
We utilize advanced multi-zone reefer units and high-grade thermal insulation. Our fleet is equipped with active cooling systems that maintain precise temperatures regardless of external weather conditions.
Do you provide real-time temperature monitoring?
Absolutely. All shipments are monitored via IoT sensors that provide live data to our control tower. Clients can access real-time status and receive immediate alerts if deviations occur.
How do you handle temperature deviations?
In the rare event of a deviation, our automated system triggers an instant CAPA (Corrective and Preventive Action) protocol. We have 24/7 technical support to intercept and resolve issues immediately.
Are your operations fully GDP compliant for pharmaceuticals?
Yes, our processes are strictly aligned with Good Distribution Practice (GDP) standards. We conduct regular audits, maintain validated equipment, and provide full documentation for pharmaceutical handling.
Which industries do you support with cold chain?
We specialize in Pharmaceuticals, Biotech, Food & Beverage, and Specialized Chemicals. Each industry has dedicated SOPs to ensure specific regulatory and safety requirements are met.
What temperature ranges can your fleet accommodate?
We support a wide range of requirements: Deep Frozen (-25°C to -15°C), Chilled (+2°C to +8°C), and Controlled Ambient (+15°C to +25°C), ensuring versatility for diverse cargo types.
Still have questions?
Our support team is available 24/7 for urgent cold chain logistics assistance and specialized inquiries. We ensure your shipments are handled with expert care at every step.